Mitchell Earl Tuckness



Profile Summary


  Highly accomplished Windows Systems Administrator and Helpdesk/Desktop Manager with years of remote and desk-side support experience, including configuration, installation, maintenance, and upgrades.

  Skilled in supporting escalations of software, hardware, server, printer, other peripherals, and local/Internet connectivity issues; adept in managing VPN, VOIP, DNS, and DHCP.

  Extensive experience deploying Windows servers and workstations, configuring operating systems and proprietary software, and administering/installing/maintaining Active Directory.

  Self-starter and effective communicator, known for learning new systems and processes quickly and resolving issues in less time than expected. Skilled in implementing workflow and process resolutions.


Technical Skills


Platforms/Systems: Windows Server 2003/2012-2019, Windows 2000/2003/XP/NT/Vista/7/8/10, Linux (Redhat, Ubuntu, Centos)

Hardware: Dell/IBM/HP, Desktops/Laptops, PDAs, Cell Phones, Tablets, Peripherals


Software: Active Directory, MS Office Suite, Microsoft Exchange, SQL Server, MySQL, Norton, McAfee, VMWare, Veeam, Symantec /Corporate AV/ Kaspersky AV, Instigate, Backup Exec, Exagrid


Professional Experience


LEA COUNTY, Lovington, NM 2012 Present

IT Administrator

IT Administrator for County 911 Agency, Windows environment, network, PC, Emergency 911 systems and workstation administration for Lea County. Sole support Administrator for Lea County Communication Authority. I monitor, troubleshoot and manage all emergency 911 systems including the county Emergency Operations Center, along with providing Tier 3 remote and desk-side support services to the county 911 Emergency Dispatchers.

       Administer Active Directory including security and global group policy management for Windows based systems.

       Manage DNS, DHCP, file shares and external access policies, including secure wireless access for visiting federal agencies and guests.

       Collaborate with management to determine IT support priorities and technical roadmaps for projects; including Project Management Duties for all Emergency Services and upgrade plans; identify and purchase IT equipment.

       Coordinate resolution of advanced issues with third party vendors and State Agencies including NCIC, Homeland Security and other Emergency Services Agencies and act as the sole escalation point for business critical application and data issues.

       Manage all servers within the agency, applying server patches security patches and upgrades as needed; maintain system backups and disaster recovery plans.

       Manage Lea County Addressing and assign all addresses within the County. Work with ESRI GIS Software to create and name all roads and infrastructure including county maps.

       Manage and maintain the national MSAG (Master Street Addressing Guide) for all roads within the County. Including extensions of existing roads and ranges, addition of new ones and correcting E-911 addresses as errors are found.




Mitchell Earl Tuckness ~ Page Two


Professional Experience


Key Projects:

-    Designed and deployed a plan for a hardware upgrade and software version update to the existing 7 year old CAD system (Computer Aided Dispatch).

-    Create and use multiple GPOs and OUs to better manage computer environments for software deployment, including SCCM.

-    Designed and deployed secure, wireless network with multiple access points for roaming within County Agencies.

-    Updated outdated network infrastructure to modern Cisco switch stacks utilizing 10GB Fiber, multiple VLANs, security encryption and bandwidth management schema.

-    Develop and maintain hardware upgrade rotation schedule to meet modern rotation standards.

-    Create and maintaine SCCM and other patch management environments for software and security.

-    Updated the existing addressing schema to better manage road types and fixed existing issues with the MapSAG software to compensate for spatial resolutions.


ELECTRONIC ARTS, Fairfax, VA 2007 2011

IT Manager

Led support for Windows environment, network, PC, and workstation administration for Bioware Mythic, an Electronic Arts studio with more than 300 users and upwards of 600 PCs. Supervised 3-member local helpdesk team, delegated and monitored workload, and provided Tier 3 remote and desk-side support.

       Administered Cisco ASA VPN, Cisco VOIP Call Manager/Unity, and Active Directory including security and global group policy management for Windows based systems.

       Managed DNS, DHCP, file shares and external access policies, including wireless access for guests.

       Collaborated with management to determine IT support priorities and technical roadmaps for projects; developed daily work schedules and ongoing project plans; identified and purchased IT equipment.

       Coordinated resolution of advanced issues and acted as escalation point for business critical application and data issues. Monitored remedial actions and ensured technical and process issues were corrected.

       Managed all servers within studio group, applying server patches and security patches and upgrades; maintained system backups and disaster recovery plans.

       Automated daily maintenance using WSUS, McAfee EPO, and other programs.

Key Projects:

-    Designed, deployed and managed offsite backup systems using NetApp Storage devices (automated systems backup),

-    Introduced ticketing system to queue and track current work and allow group to check status at a glance.

-    Used multiple GPOs to manage computer environments for software deployment to Antivirus Updates.

-    Created secure, wireless network with multiple access points for roaming within corporate building.

-    Developed and maintained aggressive hardware upgrade rotation schedule to meet continuously changing and increasingly demanding engineering standards.

-    Created and maintained WSUS environment for 600 PCs.

-    Successfully upgraded a multi-domain Active Directory forest from Windows server 2003 to 2008 R2.












Mitchell Earl Tuckness ~ Page Three



Professional Experience



IT Manager

Administered network, managed enterprise system functions, supported non-networked computerized systems, and ensured WAN and VPN connectivity to corporate offices countrywide.

       Maintained VOIP system, managed DNS, DHCP, file server organization and share management, and oversaw Active Directory in regards to user administration, security, and global group policy.

       Provided support and system administration for multiple non-networked systems, such as Info-Genesis Point of Sale (restaurants), Acres Gaming System (slot machines), and Micros Opera (resort operations).



Computer Network Administrator / Help Desk Support

Managed corporate network, acted as only Helpdesk Support Technician, and maintained VPN connections to outlying properties for approximately 100 users across two casino properties. Oversaw hardware and software issue resolution, installed custom applications, and monitored/repaired network connectivity. Assisted in configuration, implementation, documentation, and maintenance of network infrastructure.

       Provided Helpdesk support for all issues, including hardware repair, software conflict resolution, application end user issues, printing problems, and local connectivity failures.

       Partnered with business users and management regarding technology enhancements, recommending systems that ultimately improved overall business functionality.

       Troubleshot all aspects of the network; from point of sale systems to the slot accounting system (ACRES IGT Advantage).

       Created and maintained system documentation, mapped network drive, and ensured system changes were updated.

Key Projects:

-    Developed and deployed network solutions utilizing Microsoft 2000-2003 Servers with XP clients; built and maintained Active Directory, DNS, DHCP, and Group Policy solutions.

-    Installed and configured VPN client.

-    Linked properties with point-to-point T1s for data transfer of patrons information.

-    Utilized SQL and Pervasive controls in a clustered server environment to provide redundancy in catastrophic server loss situations.

-    Developed and introduced security solution to minimize viral and malicious software intrusion, including Symantec Corporate AV and Firewall filters and policies using Instigate firewall hardware/software tools.




SILICONAVE.COM, Fullerton, CA 1996 2002

Technical Manager




Associate of Arts, Liberal Studies, Fullerton College, Fullerton, CA, 1998